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WE SEE BEYOND NOISE.

We work with you to determine what’s important for your business and your customers when it comes to digitalization.

Consulting

Our management consulting services focus on helping our clients run digital transformation projects that work. Learn more

Our management consulting services focus on helping our clients run digital transformation projects that work. We don’t believe in one size fits all solutions – the path to digitalization is unique to every individual business: different goals, customers, technological maturity and culture. Our modular consulting methodology is designed with this in mind – individual modules can be applied independently to address specific issues, but they all work seamlessly together on larger engagements. Learn more

  1. Channel strategy

    Clearly define the ideal role for all your sales and service channels.

  2. Digital strategy

    Discover how to deliver commercial impact through digitalization.

  3. Design sprint & prototyping

    Conceptualize, design, build & test products and services – in one week.

  4. Tender support

    Select the best vendors to deliver the capabilities that help your business most.

  5. Project management

    Rest assured that your digital projects make it from the ppt deck into real life.

Solutions

In our experience two drivers have an outsize impact on digital customer experience: the speed and level of personalization and the level of consistency of information across contact channels. Omnichannel knowledge management and marketing automation are specific areas which we have seen significantly improve these aspects. Because of this, we place a special focus on these topics to complement our strategy consulting services.

Knowledge management

Knowledge management helps businesses convey consistent messages on all contact channels. At the same time it can drastically cut time to competence for customer facing staff and enable contact center and store agents to use interactive guided help flows to increase sales efficiency. Learn more

Marketing automation

Marketing automation combines cutting edge technology with process reengineering to enable businesses to deliver highly personalized messages to customers at scale in order to significantly boost conversion rates and build engagement.
Learn more

Latest Updates & Insights

We regularly speak at events, publish blog posts and start meaningful conversations on all things digital transformation. Have a look at the latest content and let us know what you think.

Sunday May 12, 2019 7 minutes reading time

If I was allowed to give you only one piece of advice on digital transformation, it would be the following: invest an extra minute at the design phase, and save hours on the implementation. The following lines will explain “what to do in that 1 minute”.

Tuesday April 30, 2019 1 minute reading time

Over the years, we have worked on several marketing automation projects. The funny thing though? No two of them were alike.

Wednesday April 17, 2019 2 minutes reading time

I’ve always liked history and interesting conversations. This was enough to make “history teacher” feature prominently on my list of dream jobs up until 10th grade. It never happened, but teaching remained as something I always wanted to try.

Tuesday April 30, 2019 1 minute reading time

“Omnichannel? Not again!!” … I hear you utter. And rightly so.

We have all been on the crosschannel, then multichannel, then omnichannel bandwagon for far too long. Some people even got started with optichannel back in 2016, which I understand is meant to be the optimal channel for every context. Or was it the right channel for opticians? Not sure.

Monday April 15, 2019 3 minutes reading time

Everyone loves a good project. I was going to start this entry with the total number of projects I’ve worked on so far to make a point about there being generally too many projects going around. Turns out, this is where problems start already — what is a project, really? And what does it mean to “work” on one?

Team

Our team has over 40 years’ worth of combined experience in the digital space, with deep functional expertise in telecommunications, financial services and strategy consulting. With backgrounds in client side, consulting and agency roles spanning local, regional and international assignments we bring a holistic approach to our engagements with a strong focus on ready-to-execute concepts. We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.

41
years combined experience in digital
7
industries we have experience in
12
countries we have worked in
Kristóf
partner, managing director
Phone
kristof@pattern.hu

Kristóf Fischer

partner, managing director

In digital since he started working in 2001. Started as a project manager in a Hungarian governmental body working on Digital Strategy for Hungary, continued as a ceo of a mid sized Hungarian digital agency and then moved to telco, first 6 years at Vodafone Hungary as head of digital and then 3 years at Deutsche Telekom where he became vice president for digital transformation and omnichannel being responsible for the digital development of 12 European NatCos/subsidiaries. Proud father of three, loving husband, passionate fisherman and provocative fishing blogger

  • E-commerce strategist
  • Digital selfcare transformation
  • Digital product design planning and prototyping
  • Digital operation redesign
  • Senior project management
Phone
  • E-commerce strategist
  • Digital selfcare transformation
  • Digital product design planning and prototyping
  • Digital operation redesign
  • Senior project management
Tamás
partner
Phone
tamas@pattern.hu

Tamás Gögge

partner

Tamas brings strategy consulting, telco group level management and operational digital experience to the team. Three years at Deutsche Telekom included setting up the European omnichannel competence center after leading the international selfcare efforts with a strong focus on application design and development. Prior to that, management consulting at Roland Berger Strategy Consultants followed a very online-focused time at Vodafone Hungary with stints as head of customer experience and online selfcare team lead. Earlier adventures stretch back to working on online financial trading platforms and products in Ireland before, during and after the latest financial crisis. In the real world, he enjoys having fun with his wife and two young kids and tries to squeeze as much sport, hiking and travelling into the remaining free time as humanly possible.

  • Process optimization
  • Service design workshop facilitation
  • Impact modeling
  • E2E digital project management
  • Omnichannel strategy
Phone
  • Process optimization
  • Service design workshop facilitation
  • Impact modeling
  • E2E digital project management
  • Omnichannel strategy
Dániel
partner
Phone
daniel@pattern.hu

Dániel Farkas

partner

12 years’ experience in the telco industry, with areas ranging from leading content development and user experience team at Vodafone Hungary to providing e-business consultancy at Deutsche Telekom in selfcare, UX and omnichannel. Background in brand management and consultancy where he was responsible for brand development projects such as creating the brand basics and visual identities. Tries to spend as much free time as possible with his wife and his friends, enthusiastic about b&w photography and loves to learn from his dog, Hero

  • Strategic planning
  • Brand management
  • UX strategy
  • Digital communication
  • E2E digital project management
  • Digital and offline production
Phone
  • Strategic planning
  • Brand management
  • UX strategy
  • Digital communication
  • E2E digital project management
  • Digital and offline production
Mirtill
senior consultant
Phone
mirtill@pattern.hu

Mirtill Szászi

senior consultant

Straight out of university she joined a market leader in the field of digital security and authentication solutions, where she had her first brush with digital technologies. Soon after, she moved on to KPMG where she was a consultant in the energy practice working on both local and regional projects. Here, she had a chance to immerse herself in the intricacies of the energy market and all its key players. Eager to stay in consulting but looking for an even more dynamic specialization, she decided to switch to digitization. If she had all the time in the world she would visit every country on the planet, but whenever there’s no time for travel and she gets some time off work, she likes to spend time with her friends and family. Also, she doesn’t like ice cream.

  • Knowledge management content strategy and creation
  • Knowledge lifecycle development
  • E2E digital project management
Phone
  • Knowledge management content strategy and creation
  • Knowledge lifecycle development
  • E2E digital project management
Antal
senior consultant
Phone
antal@pattern.hu

Antal Hirdi

senior consultant
Directly after graduating with summa cum laude from ELTE Faculty of Law, Tóni joined PwC Hungary’s Tax and Legal Services team. As a corporate income tax senior consultant he gained significant experience and in-depth knowledge in project and people management and consulting. After more than 4 years, Tóni wanted to exploit his abilities beyond the tax and legal world and decided to broaden his horizon in the field of digital. Tóni is passionate about his wife, NBA, driving, Marvel and DC universe and all kinds of sports. He is an eternal optimist, who likes spending his free time with his family and friends spiced up with playing board games.
  • Design sprint workshop facilitation
  • Chat and chatbot functional specification
  • E2E digital project management
  • Corporate income tax
Phone
  • Design sprint workshop facilitation
  • Chat and chatbot functional specification
  • E2E digital project management
  • Corporate income tax

Wanna join us?

We are constantly on the lookout for bright talents to join our team. If you feel that’s you, send us your LinkedIn profile and we’ll take it from there.

Wanna join us?

We are constantly on the lookout for bright talents to join our team. If you feel that’s you, send us your LinkedIn profile and we’ll take it from there.

Testimonials

We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.

Melchior de Ridder
Marketing communication and product management director

“NN wants to be a front runner when it comes to our Marketing capability. For that we need the best partners. Pattern has proven itself to fit that ambition perfectly; Professional, reliable, learning ability and an absolute joy to work with. I’m very proud of our partnership and look forward to our further cooperation.”

Antonio Ivankovic
Chief Customer Experience Officer

“Pattern supported us greatly on the execution of 2020 digitization plan that enabled GO to unlock the new potential of self-care and online sales. Their guidance, structure and great know-how helped us shorten go2market plans and keep the quality.”

András Kuhárszki
Director

“Pattern helped us redesign our digital selfcare processes with a focus on state of the art knowledge management and a transition towards automated conversation-based responses. Building on a successful pilot, Pattern also supports the rollout of the production knowledge management system.”

Deutsche Telekom
Market
Vodafone
Procter & Gamble
Roland Berger
UPC Hungary
Mattel
Liberty Global
Carhartt
PWC
IBM
RTL Klub
Banking
Insurance Services
Telecommunications
FMCG
Television & broadcasting
Healthcare

Experience

With backgrounds in client side, consulting and agency roles spanning local, regional and international assignments we bring a holistic approach to our engagements with a strong focus on ready-to-execute concepts

International exposure

Our team has worked across a large variety of geographies and cultures – we are as comfortable sharing a pint of Guiness in Dublin as we are sampling rakija in Podgorica.

Companies we’ve worked with
  • Deutsche Telekom
  • Market
  • Vodafone
  • Procter & Gamble
  • Roland Berger
  • UPC Hungary
  • Mattel
  • Liberty Global
  • Carhartt
  • PWC
  • IBM
  • RTL Klub
Sectors we’ve worked in
  • Banking
  • Insurance Services
  • Telecommunications
  • FMCG
  • Television & broadcasting
  • Healthcare

How can we help you?

Select which service you would like to learn more about and we will be in touch.

Or contact us via...

Phone
+36 30 444 0276