Consulting
Our management consulting services focus on helping our clients run digital transformation projects that work. We don’t believe in one size fits all solutions – the path to digitalization is unique to every individual business: different goals, customers, technological maturity and culture. Our modular consulting methodology is designed with this in mind – individual modules can be applied independently to address specific issues, but they all work seamlessly together on larger engagements.
Solutions
In our experience two drivers have an outsize impact on digital customer experience: the speed and level of personalization and the level of consistency of information across contact channels. Omnichannel knowledge management and marketing automation are specific areas which we have seen significantly improve these aspects. Because of this, we place a special focus on these topics to complement our strategy consulting services.
Knowledge management
Knowledge management helps businesses convey consistent messages on all contact channels. At the same time it can drastically cut time to competence for customer facing staff and enable contact center and store agents to use interactive guided help flows to increase sales efficiency.
Marketing automation
Marketing automation combines cutting edge technology with process reengineering to enable businesses to deliver highly personalized messages to customers at scale in order to significantly boost conversion rates and build engagement.
Team
Our team has over 40 years’ worth of combined experience in the digital space, with deep functional expertise in telecommunications, financial services and strategy consulting. With backgrounds in client side, consulting and agency roles spanning local, regional and international assignments we bring a holistic approach to our engagements with a strong focus on ready-to-execute concepts. We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.
Antal
CEO
Tamás
partner
Mirtill
senior consultant
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Testimonials
We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.
“Pattern helped us redesign our digital selfcare processes with a focus on state of the art knowledge management and a transition towards automated conversation-based responses. Building on a successful pilot, Pattern also supports the rollout of the production knowledge management system.”
Kuhárszki András
Igazgató
“Pattern supported us greatly on the execution of 2020 digitization plan that enabled GO to unlock the new potential of self-care and online sales. Their guidance, structure and great know-how helped us shorten go2market plans and keep the quality.”
Antonio Ivankovic
Chief Customer Experience Officer
“NN wants to be a front runner when it comes to our Marketing capability. For that we need the best partners. Pattern has proven itself to fit that ambition perfectly; Professional, reliable, learning ability and an absolute joy to work with. I’m very proud of our partnership and look forward to our further cooperation.”
Melchior de Ridder
Marketing communication and product management director
Experience
Companies we’ve worked with
Deutsche Telekom
Market építőipari Zrt.
Vodafone
Procter & Gamble
Roland Berger
UPC Hungary
Johnson & Johnson
Mattel
OTP Bank
Liberty Global
Walt Disney
PwC
IBM
RTL Klub
Sectors we’ve worked in
- Banking
- Insurance Services
- Telecommunications
- FMCG
- Television & broadcasting
- Healthcare
