WE SEE BEYOND NOISE.
We work with you to determine what’s important for your business and your customers when it comes to digitalization.
Our management consulting services focus on helping our clients run digital transformation projects that work. We don’t believe in one size fits all solutions – the path to digitalization is unique to every individual business: different goals, customers, technological maturity and culture. Our modular consulting methodology is designed with this in mind – individual modules can be applied independently to address specific issues, but they all work seamlessly together on larger engagements.
In our experience two drivers have an outsize impact on digital customer experience: the speed and level of personalization and the level of consistency of information across contact channels. Omnichannel knowledge management and marketing automation are specific areas which we have seen significantly improve these aspects. Because of this, we place a special focus on these topics to complement our strategy consulting services.
Knowledge management helps businesses convey consistent messages on all contact channels. At the same time it can drastically cut time to competence for customer facing staff and enable contact center and store agents to use interactive guided help flows to increase sales efficiency.
Marketing automation combines cutting edge technology with process reengineering to enable businesses to deliver highly personalized messages to customers at scale in order to significantly boost conversion rates and build engagement.
Our team has over 40 years’ worth of combined experience in the digital space, with deep functional expertise in telecommunications, financial services and strategy consulting. With backgrounds in client side, consulting and agency roles spanning local, regional and international assignments we bring a holistic approach to our engagements with a strong focus on ready-to-execute concepts. We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.
We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.
“Pattern helped us redesign our digital selfcare processes with a focus on state of the art knowledge management and a transition towards automated conversation-based responses. Building on a successful pilot, Pattern also supports the rollout of the production knowledge management system.”
Companies we’ve worked with
Market építőipari Zrt.
Procter & Gamble
Johnson & Johnson
Sectors we’ve worked in
- Insurance Services
- Television & broadcasting