WE SEE BEYOND NOISE.

We work with you to determine what’s important for your business and your customers when it comes to digitalization.

 

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Consulting

Our management consulting services focus on helping our clients run digital transformation projects that work. We don’t believe in one size fits all solutions – the path to digitalization is unique to every individual business: different goals, customers, technological maturity and culture. Our modular consulting methodology is designed with this in mind – individual modules can be applied independently to address specific issues, but they all work seamlessly together on larger engagements.

  • Channel strategy

    Clearly define the ideal role for all your sales and service channels.

  • Digital strategy

    Discover how to deliver commercial impact through digitalization.

  • Design sprint & prototyping

    Conceptualize, design, build & test products and services – in one week.

  • Tender support

    Select the best vendors to deliver the capabilities that help your business most.

  • Project management

    Rest assured that your digital projects make it from the ppt deck into real life.

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Solutions

In our experience two drivers have an outsize impact on digital customer experience: the speed and level of personalization and the level of consistency of information across contact channels. Omnichannel knowledge management and marketing automation are specific areas which we have seen significantly improve these aspects. Because of this, we place a special focus on these topics to complement our strategy consulting services.

Knowledge management

Knowledge management helps businesses convey consistent messages on all contact channels. At the same time it can drastically cut time to competence for customer facing staff and enable contact center and store agents to use interactive guided help flows to increase sales efficiency. 

 

Marketing automation

Marketing automation combines cutting edge technology with process reengineering to enable businesses to deliver highly personalized messages to customers at scale in order to significantly boost conversion rates and build engagement.

Team

Our team has over 40 years’ worth of combined experience in the digital space, with deep functional expertise in telecommunications, financial services and strategy consulting. With backgrounds in client side, consulting and agency roles spanning local, regional and international assignments we bring a holistic approach to our engagements with a strong focus on ready-to-execute concepts. We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.

 
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Antal

CEO

Tamás

partner

Mirtill

senior consultant

Wanna join us?

We are constantly on the lookout for bright talents to join our team. If you feel that’s you, send us your LinkedIn profile and we’ll take it from there. 

Testimonials

We work closely with our clients to formulate and deliver solutions that make a strategic impact by enriching robust analysis with creativity and hands-on-knowledge of digital tools.

“Pattern helped us redesign our digital selfcare processes with a focus on state of the art knowledge management and a transition towards automated conversation-based responses. Building on a successful pilot, Pattern also supports the rollout of the production knowledge management system.”

Kuhárszki András

Igazgató

“Pattern supported us greatly on the execution of 2020 digitization plan that enabled GO to unlock the new potential of self-care and online sales. Their guidance, structure and great know-how helped us shorten go2market plans and keep the quality.”

Antonio Ivankovic

Chief Customer Experience Officer

“NN wants to be a front runner when it comes to our Marketing capability. For that we need the best partners. Pattern has proven itself to fit that ambition perfectly; Professional, reliable, learning ability and an absolute joy to work with. I’m very proud of our partnership and look forward to our further cooperation.”

Melchior de Ridder

Marketing communication and product management director

Experience

With backgrounds in client side, consulting and agency roles spanning local, regional and international assignments we bring a holistic approach to our engagements with a strong focus on ready-to-execute concepts.

Companies we’ve worked with

Deutsche Telekom
Market építőipari Zrt.
Vodafone
Procter & Gamble
Roland Berger
UPC Hungary
Johnson & Johnson
Mattel
OTP Bank
Liberty Global
Walt Disney
PwC
IBM
RTL Klub

Sectors we’ve worked in

  • Banking
  • Insurance Services
  • Telecommunications
  • FMCG
  • Television & broadcasting
  • Healthcare
International exposure Our team has worked across a large variety of geographies and cultures – we are as comfortable sharing a pint of Guiness in Dublin as we are sampling rakija in Podgorica.

Latest Updates & Insights

We regularly speak at events, publish blog posts and start meaningful conversations on all things digital transformation. Have a look at the latest content and let us know what you think.

Misbeliefs debunked about Marketing Automation

When should you hire a strategy consultant?

5 things to consider before choosing a marketing automation tool

Should You Care About Customer Experience?

How to set a solid foundation for digital transformation?

Putting omnichannel into campaign management

NEWSLETTER

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Antal Hirdi
manager
Directly after graduating with summa cum laude from ELTE Faculty of Law, Tóni joined PwC Hungary’s Tax and Legal Services team. As a corporate income tax senior consultant he gained significant experience and in-depth knowledge in project and people management and consulting. After more than 4 years, Tóni wanted to exploit his abilities beyond the tax and legal world and decided to broaden his horizon in the field of digital. Tóni is passionate about his wife, NBA, driving, Marvel and DC universe and all kinds of sports. He is an eternal optimist, who likes spending his free time with his family and friends spiced up with playing board games.
Tamás Gögge
partner
 
Tamas brings strategy consulting, telco group level management and operational digital experience to the team. Three years at Deutsche Telekom included setting up the European omnichannel competence center after leading the international selfcare efforts with a strong focus on application design and development. Prior to that, management consulting at Roland Berger Strategy Consultants followed a very online-focused time at Vodafone Hungary with stints as head of customer experience and online selfcare team lead. Earlier adventures stretch back to working on online financial trading platforms and products in Ireland before, during and after the latest financial crisis. In the real world, he enjoys having fun with his wife and two young kids and tries to squeeze as much sport, hiking and travelling into the remaining free time as humanly possible.
Mirtill Szászi
senior consultant
Straight out of university she joined a market leader in the field of digital security and authentication solutions, where she had her first brush with digital technologies. Soon after, she moved on to KPMG where she was a consultant in the energy practice working on both local and regional projects. Here, she had a chance to immerse herself in the intricacies of the energy market and all its key players. Eager to stay in consulting but looking for an even more dynamic specialization, she decided to switch to digitization. If she had all the time in the world she would visit every country on the planet, but whenever there’s no time for travel and she gets some time off work, she likes to spend time with her friends and family. Also, she doesn’t like ice cream.